Customer Service Executive

We urgently need 2 Customer Service Executive to be posted in Kolkata. Skill - Any graduate, with fluency in Hindi & English and presentation skills. Exp - 0-2 years Salary - 15K in hand Shift duty - 6 days week, with alternate night duties

Key Responsibilities

A. Customer Interaction & Query Resolution

• Handle incoming calls, emails, and chat requests from customers.
• Understand customer queries and provide prompt, accurate responses.
• Assist customers in product/service inquiries, troubleshooting, and issue resolution .
• Build and maintain strong customer relationships by delivering quality service.

B. Complaint Handling & Escalations

• Record customer complaints and provide appropriate solutions within agreed timelines.
• Escalate complex issues to seniors or relevant departments when necessary.
• Ensure proper follow-up on unresolved queries to achieve customer satisfaction.

C. Order Processing & Service Support

• Assist customers in placing orders, tracking shipments, cancellations, and returns .
• Coordinate with internal teams to ensure smooth order fulfillment.
• Update customers regarding product availability, billing, and service timelines.

D. Customer Relationship Management

• Maintain accurate customer data and update records in the CRM system.
• Identify potential opportunities to cross-sell or upsell products/services .
• Build rapport with clients to increase loyalty and long-term engagement.

E. Reporting & Documentation

• Prepare daily, weekly, and monthly customer service reports.
• Document frequently asked questions and create knowledge base materials.
• Share customer insights and feedback with management to improve products/services.

Job Profile : Customer Service Executive
Industry : tech-support