Customer Support Executive - Voice And Non-Voice Process - Bangalore

Job Description for Customer Support Executive (Voice & Non-Voice) Job Profile: & Customer Support Executive (Voice & Non-Voice)
Position: & Customer Support Executive - Voice and Non-Voice Process - Bangalore&
Location: & Bangalore
Job Mode: & Work From Office
Notice Period: & Immediate Joiners Preferred
Shifts: & Rotational shifts
Compensation: & 20,000 28,000 CTC Job Description We are seeking customer-oriented and proactive Customer Support Executive for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey. Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: & Graduate in any discipline.
• Experience: & Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: & Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: & Proficiency in English and Hindi or a South Indian language.
• Availability: & Immediate joiners preferred.
• Work Schedule: & 6 days a week, 1 day rotational off.
  

Job Profile : Customer Support Executive - Voice and Non-Voice Process - Bangalore
Industry : bsc-bca-bbm, tech-support