Relationship Manager - Telecom And Cloud

Introduction

We are seeking a dynamic and client-focused Relationship Manager to join our Telecom & Cloud Solutions team . In this role, you will act as the strategic link between our clients and our cutting-edge telecom products, cloud services, and enterprise solutions . The ideal candidate will build strong client relationships, drive customer satisfaction, ensure seamless delivery of services, and help maximize revenue growth . As a Relationship Manager, you will play a pivotal role in understanding client needs, proposing suitable solutions, and ensuring that clients derive maximum value from our offerings. If you are passionate about technology, customer engagement, and business growth , this is an excellent opportunity to advance your career in the fast-evolving telecom and cloud industry.

Job Overview

Position: Relationship Manager
Industry: Telecom, Cloud, and Enterprise Solutions
Employment Type: Full-Time
Location: & Kochi
Department: Sales & Client Success
Reporting To: Sales Head / Business Development Manager
Experience Level: Mid-Level / Senior-Level

Key Responsibilities

1. Client Relationship Management

• Serve as the primary point of contact for assigned clients, ensuring all interactions are smooth, timely, and effective .
• Build and maintain long-term relationships with key decision-makers and stakeholders.
• Understand client needs, pain points, and business objectives to deliver tailored telecom and cloud solutions .
• Ensure high client satisfaction through regular follow-ups, service quality checks, and proactive problem resolution.

2. Business Development & Revenue Growth

• Identify upselling and cross-selling opportunities within the existing client portfolio.
• Work closely with the sales and technical teams to recommend relevant products and services.
• Drive revenue growth by pitching advanced telecom solutions , including cloud telephony, unified communications, VoIP systems, and enterprise connectivity.
• Meet or exceed monthly, quarterly, and annual sales targets .

3. Strategic Account Planning

• Develop account strategies to achieve long-term client retention and growth.
• Conduct business reviews with clients to evaluate performance, identify gaps, and introduce new solutions.
• Prepare client-specific proposals, presentations, and service-level agreements (SLAs) .
• Monitor key account metrics to track success and identify improvement areas .

4. Telecom & Cloud Solutions Expertise

• Stay updated on latest trends and technologies in telecom, networking, and cloud computing.
• Work closely with the technical pre-sales team to understand solution architecture and deployment models.
• Educate clients on the benefits of adopting cloud-based solutions and upgrading existing telecom infrastructure.
• Support clients in the digital transformation journey by introducing cutting-edge solutions.

5. Cross-Functional Collaboration

• Liaise between clients, product teams, operations, and technical experts to ensure smooth service delivery.
• Provide feedback to product development teams based on client insights and requirements.
• Collaborate with the marketing team to design client-specific campaigns an...