Sr Program Manager: Customer Engagements

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Novo Nordisk Global Business Services ( GBS) India
Department :Commercial DD and IT GBS
Are you passionate about leading complex IT programs? Do you thrive in a dynamic environment where strategic thinking, collaboration, and innovation come together? If you have a proven track record in IT Program Management and are ready to make a difference, we want to hear from you We are seeking a senior IT Program Manager to lead a large:scale, complex Customer Engagement ecosystem program supporting the HCP Engagement at a global environment (excluding USA). The role will focus on modernization and migration of the Customer Engagement ecosystem, integrating with portals, analytics and marketing platforms ensuring aligned delivery across business, markets, and technology stakeholders within a matrix organization. Read on and apply today for a life:changing career. Apply Now
The position
As a Sr Program Manager : HCP Engagements at Novo Nordisk, you will:
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Lead the planning, execution, and governance of IT programs to ensure successful outcomes. Lead the end:to:end delivery of Customer Engagement program including migration from legacy systems to newer technologies.
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Define and manage program plans, roadmaps, dependencies mapping, and milestones ensuring on:time, quality delivery aligned with business objectives. Drive complex integrations with other enterprise systems (e.g.: MDM, data warehouses, analytics, marketing automation, and HCP Portals).
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Engage with global and local business stakeholders (medical, commercial, compliance, data privacy) for requirements gathering, prioritization and alignment. Act as the primary escalation point for program risks, dependencies, and decision:making with senior leadership.
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Navigate a matrix environment while balancing global standards with local market needs. Drive execution of migration roadmaps including data migration, process harmonization, and change management planning.
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Collaborate with architecture and platform teams to ensure scalable, compliant configurations aligned with HCP engagement goals. Oversee validation, UAT, and cutover activities ensuring minimal business disruption.
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Manage vendor relationships including product implementation partners and system integrators. Proactively identify and mitigate delivery and operational risks.
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Ensure programs adhere to pharma quality, compliance (GxP, GDPR) and data privacy standards. Drive strategic alignment of IT initiatives with broader organizational goals. Establish clear project timelines, budgets, and deliverables, ensuring projects are delivered within scope, time, and budget.
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Facilitate communication and collaboration across cross:functional teams, including IT, business units, and external partners. Identify potential risks, develop mitigation strategies, and proactively address challenges.
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Champion digital transformation initiatives and promote the adoption of innovative digital solutions. Evaluate emerging technologies and recommend their integration into existing systems.
Qualifications
We are looking for a candidate who can bring the following skills and experience to the role:
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Bachelor 's degree in computer science, Information Technology, Business Administration, or a related field. A master 's degree is preferred.
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Minimum 15 years of experience in IT program management, with at least 12 years in a senior or leadership role.
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Proven track record in managing complex digital and IT projects, including strategy development, implementation, and stakeholder engagement.
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Familiarity with IT infrastructure, software development lifecycles, and emerging digital technologies. Strong experience in budgeting, vendor management, stakeholder engagement, resource allocations etc. for large scale programs.
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Strong leadership and people management skills, with a consistent track record to build and
Job Type: Permanent