Required Female Telecaller - Hyderabad

Key Responsibilities

1. Outbound Calling

• Make outbound calls to potential customers to introduce products or services.
• Explain features, benefits, and pricing details clearly and persuasively.
• Understand customer requirements and suggest suitable solutions.
• Follow scripts and guidelines provided by the company while pitching products.
• Maintain a professional and friendly tone to build customer trust.

2. Inbound Call Handling

• Answer incoming calls from customers and resolve their queries promptly.
• Provide accurate product or service information as requested.
• Ensure a positive and helpful customer experience during every call.
• Direct calls to relevant departments if required.

3. Lead Generation & Conversion

• Generate qualified leads through effective communication and persuasion skills.
• Convert inquiries into confirmed sales or appointments.
• Achieve individual and team-based sales and lead generation targets .
• Upsell and cross-sell products or services wherever possible.

4. Customer Relationship Management

• Build and maintain strong, long-term relationships with customers.
• Follow up with customers on pending queries, leads, or transactions.
• Handle customer objections professionally and provide satisfactory solutions.
• Ensure high levels of customer satisfaction and retention .

5. Documentation & Reporting

• Maintain accurate records of calls, leads, and conversions in the CRM system.
• Update customer information regularly and ensure database accuracy.
• Prepare daily, weekly, and monthly reports on call performance and targets achieved.
• Share feedback and insights with the management team for process improvements.

6. Coordination with Teams

• Collaborate with the sales, marketing, and operations teams for lead follow-ups.
• Participate in team meetings to discuss performance, challenges, and strategies.
• Share customer feedback to enhance product offerings and services.

Required Skills & Competencies

1. Communication Skills

• Excellent verbal communication in English, Hindi, and/or local languages.
• Pleasant and confident telephone etiquette.
• Ability to explain products or services in a clear, concise, and persuasive manner.
• Active listening skills to understand customer needs.

2. Sales & Negotiation Skills

• Ability to convince potential customers and close sales effectively.
• Knowledge of telesales techniques and strategies.
• Ability to handle customer objections and overcom