Required Process Associate - Chennai

Position Overview

We are looking for a highly motivated, detail-oriented, and process-driven Process Associate to join our dynamic team. The ideal candidate will be responsible for executing business processes, managing data, ensuring operational accuracy, and supporting overall process efficiency . A Process Associate plays a critical role in ensuring seamless workflow operations, maintaining quality standards, and meeting organizational goals. The role demands strong analytical skills, communication abilities, and a collaborative mindset to work effectively across departments.

Key Responsibilities

1. Process Execution

• Handle day-to-day process operations according to SOPs (Standard Operating Procedures) .
• Perform data entry, data validation, and reporting tasks accurately.
• Ensure timely completion of deliverables and maintain operational efficiency .
• Work on process-specific tools, CRMs, and workflow management systems.

2. Quality & Compliance

• Maintain accuracy and quality in all assigned tasks.
• Follow compliance standards, client-specific instructions, and company policies.
• Identify discrepancies, errors, or process gaps and report them promptly.
• Participate in internal audits and contribute to quality improvement initiatives.

3. Data Management & Reporting

• Collect, organize, and manage data related to assigned processes.
• Prepare regular reports and dashboards to track process performance .
• Share insights and findings with team leaders and management for decision-making.
• Ensure confidentiality and data security at all times.

4. Customer Interaction (If Applicable)

• Handle customer queries via calls, emails, or chats professionally.
• Provide accurate information and resolve customer issues within defined timelines.
• Maintain high levels of customer satisfaction through quality service delivery.
• Escalate unresolved issues to senior team members when necessary.

5. Process Improvement

• Identify bottlenecks, inefficiencies, and recurring issues in processes.
• Suggest process enhancement ideas to improve speed, accuracy, and productivity.
• Work closely with the quality and training teams to implement new methods .
• Participate in brainstorming sessions and continuous improvement programs .

6. Collaboration & Coordination

• Coordinate with cross-functional teams such as quality, training, and operations.
• Assist team leaders and managers in project execution and client deliverables .
• Support new team members during onboarding and process training.
• Maintain a positive and collaborative work environment .

Required Skills & Competencies

1. Technical Skills

• Proficiency in MS Office (Excel, Word, PowerPoint) .
• Knowledge of CRM tools, ERP systems, and other process-related software.
• Basic understanding of data analysis and reporting techniques .

2. Communication Skills