SalaryBox - Implementation & Solutions Consultant (2-5 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

About SalaryBox:- SalaryBox is a solution that makes employee management effortless. Our product offers a range of features, from time and attendance tracking to employee payments, and much more. We help small businesses manage their payroll by eliminating the hassle of manual, paper-based processes with our service. You ll always know what you owe employees when payments are due, and who s been paid. With our automated system, you can have your payroll processed in seconds, right from the palm of your hands.- Our customers enjoy peace of mind knowing their company is following all regulations. Founded in 2020, we have raised capital from top-tier investors including Y Combinator, DoorDash Inc.s Gokul Rajaram, former Tinder and Spotify executive Sriram Krishnan and former Facebook executive Anand Chandraskeran. Our values are rooted in Customer Empathy & a relentless obsession with Product Innovation. Our passion to build an extremely useful and usable product has helped us grow significantly within a small span of time.Website : https://www.salarybox.in/LinkedIn : role:We re looking for an Implementation & Solutions Consultant who will own the complete deployment journey for our key clients. This isn t just about software setup; you will be the bridge between complex business requirements and technical solutions, leading implementations that often involve multiple stakeholders, custom workflows, and significant organizational change.What You Will Do?Lead End-to-End Implementations : Take ownership of the full deployment lifecycle from understanding client requirements, scoping, configuration, training, to successful go-live.Client Engagement : Work directly with senior client stakeholders to capture business needs, identify process gaps, and translate them into workable SaaS solutions.Documentation & Solutioning : Prepare BRDs, PRDs, workflows, and technical documentation specifically to customer requirements/needs.Problem Solving : Act as the go-to expert for clients by resolving roadblocks, suggesting workarounds, and ensuring smooth adoption, and know the best ways to leverage software features for quick resolutions.Product Feedback Loop : Gather structured client feedback and share actionable insights with our product team to influence roadmap prioritization.ROI Focused Delivery : Ensure every rollout delivers measurable value and client satisfaction, increasing long-term retention and upsell opportunities.Cross-functional Collaboration : Partner with Sales, Product, and Customer Success to ensure a seamless deployment-to-support handover.What We Are Looking For?Experience : 2-5 years in SaaS implementation/enterprise onboarding/client success (preferably in HRTech, PayrollTech, ERP, or SaaS for Enterprises).Technical & Analytical Skills : Ability to translate business processes into software workflows, troubleshoot configurations, and lead technical discussions confidently.Documentation : Hands-on experience in writing BRDs, PRDs, workflows, and user training/implementation documents.Communication : Excellent communication (written & verbal) and presentation skills. Ability to engage confidently with senior stakeholders.Leadership : Experience mentoring or managing small teams during complex deployments.Problem-Solving Mindset : Independent thinker who can resolve client pain points with creative solutions.Client-Centric : Strong focus on driving adoption, ROI, and long-term retention for clients. (ref:updazz.com)

Payroll Type : Permanent