SmartWinnr - Manager - Client Engagement (5-6 Yrs) Hyderabad (After-Sales/Customer Service)

We are looking for a dynamic and client-centric Client Engagement Manager to join our team in Hyderabad. In this role, you will be responsible for developing long-term relationships with our global clients, identifying business opportunities, managing project sales, and delivering strategic value that aligns with client goals. You will work closely with Directors, Project Managers, and cross-functional teams to ensure client satisfaction and business success.Key Responsibilities Client Relationship Management:1) Build, nurture, and grow strong relationships with assigned client accounts 2) Serve as the internal advocate for clients, ensuring their needs are represented across teams 3) Understand client business goals, technology landscape, and industry trends to offer value-added solutions 4) Foster long-term client engagement through proactive communication and creative relationship-building Sales & Project Management:1) Identify opportunities for business growth within client accounts 2) Create accurate project quotes and draft Scope of Work (SoW) documents3) Drive project coordination with delivery and leadership teams Operational Excellence:1) Coordinate with cross-functional teams to troubleshoot client issues and deliver seamless service 2) Proactively mitigate risks and de-escalate challenging client situations3) Research and propose tailored solutions aligned with client needs and SmartWinnr s capabilities4) Act as an escalation point for any client grievances or delivery concerns (ref:updazz.com)

Payroll Type : Permanent