Turito - Relationship Manager (1-4 Yrs) Hyderabad (After-Sales/Customer Service)

JD for the Relationship Manager- Managing the customer base of 300 parents/students.- Responding to customer queries promptly and accurately, via phone, email, or chat.- Coordinating with subject teachers and students to ensure classes are conducted as scheduled.- Coordinating with all stakeholders as and when required for class rescheduling.- Gathering feedback from parents, students, and teachers to improve class functioning processes.- Maintaining strong relationships with students and parents, ensuring renewals, upsells, and cross-sells of Turito s products, while meeting retention/renewal revenue targets.- Responsible for churn control and maintaining a high customer retention percentage.- Maintaining a tracker of ongoing and upcoming classes, along with communication logs through phone, chat, email, and other channels.- Adhering strictly to Turito s processes in responding to client issues.- Gathering customer feedback and sharing it with teachers and relevant departments for issue resolution.- Creating an inspiring team environment with open communication.- Setting clear goals, delegating tasks, and setting TAT (Turnaround Time).- Monitoring team performance and enabling development opportunities through participation in various initiatives.- Preparing development plans for team members and tracking their implementation.- Listening to team members feedback and resolving conflicts, if any.- Suggesting and implementing team-building activities.- Having a customer-centric approach.- Working with the team on resolving customer queries promptly.- Conducting quality audits of existing processes and reporting process gaps to immediate managers.Requirements:- Experience as a Relationship Manager in EdTech or similar role for 1-3 years.- Experience using CRM tools will be an added advantage.- Excellent communication and problem-solving skills.- Multi-tasking abilities.- Patience when handling tough cases.Education Qualification:- Graduate in any discipline with good communication and written skills.- Timings: Need to work as per the Morning/Night rotational shift. (ref:updazz.com)

Payroll Type : Permanent