Telecaller / Telecalling Executive

Job Description: Telecaller / Telecalling Executive We are seeking a motivated and enthusiastic& Telecaller / Telecalling Executive & to join our team. The role primarily involves making outbound calls, handling inbound inquiries, generating leads, and maintaining excellent relationships with customers. A& Telecaller / Telecalling Executive & plays a vital role in building brand reputation, understanding customer needs, and contributing to overall sales and service targets of the company. Key Responsibilities:

Customer Outreach

• Make outbound calls to potential customers to promote products, services, or offers.
• Answer inbound calls and resolve customer queries in a professional and courteous manner.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Lead Generation & Conversion

• Identify sales opportunities through cold calling, reference follow-ups, and inbound leads.
• Convert potential leads into active customers by explaining product/service benefits clearly.
• Achieve daily, weekly, and monthly calling targets as set by the management.

Data Management & Reporting

• Maintain accurate records of customer interactions, inquiries, complaints, and feedback in the CRM system.
• Update databases with current information and ensure data accuracy.
• Prepare daily/weekly reports on call performance, leads generated, and conversions.

Customer Relationship Management

• Build and maintain long-term relationships with customers to encourage repeat business.
• Handle customer complaints with patience and professionalism, escalating issues when required.
• Provide information on new launches, promotions, or updates to existing customers.

Team Collaboration & Continuous Learning

• Work closely with the sales, marketing, and customer service teams to ensure smooth operations.
• Participate in training sessions to enhance product knowledge, communication, and sales techniques.
• Share feedback and suggestions to improve calling strategies and customer experience.

Skills & Competencies Required:

• Strong verbal communication skills with fluency in English and Hindi (or other regional languages as required).
• Excellent listening and interpersonal skills to build rapport with customers.
• Ability to handle rejections, objections, and difficult conversations calmly.
• Persuasive and confident personality with a result-oriented approach.
• Basic computer knowledge (MS Office, CRM software, spreadsheets, email handling).
• Time management, organizational skills, and ability to multitask effectively.

Educational Qualifications & Experience:

• Minimum qualification: 12th pass (Higher Secondary) . A graduate degree will be an added advantage.
• Previous experience in telecalling, telesales, customer service, or call center roles preferred but not mandatory.
• Freshers with good communication skills are welcome.

Work Environment & Benefits:

• Office-based or hybrid telecalling setup (depending on company policy).
• Fixed salary with attractive incentives/commission based on performance.
• Training and career ...