Required Telesales Executive - Vadodara

Key Responsibilities

1. Outbound Sales Calls

• Make high-volume outbound calls to potential clients using company-provided databases or leads.
• Explain the benefits, features, and eligibility criteria of various credit card products.
• Answer queries about credit card charges, rewards, offers, and terms in a clear and professional manner .
• Follow approved sales scripts while maintaining a natural and persuasive communication style.

2. Lead Generation & Qualification

• Identify and qualify potential leads based on the client s financial profile and interest.
• Maintain accurate records of leads and conversations in CRM or database systems.
• Schedule follow-up calls for clients who need time to consider the product.
• Coordinate with the marketing team for campaign-specific leads .

3. Achieving Sales Targets

• Meet or exceed daily, weekly, and monthly sales targets set by management.
• Track performance metrics such as calls made, leads generated, conversion rates, and revenue generated .
• Develop personal strategies to improve closing rates and enhance sales efficiency .
• Stay motivated in a high-pressure, target-driven environment .

4. Customer Relationship Management

• Build rapport and trust with prospective clients over the phone.
• Maintain regular communication to answer questions and provide assistance throughout the application process.
• Handle customer objections professionally and provide solutions to encourage positive responses .
• Ensure that prospective customers have a clear understanding of product features, fees, and benefits.

5. Documentation & Reporting

• Update CRM and lead management systems with call logs, client feedback, and follow-up schedules .
• Prepare daily, weekly, and monthly reports on sales performance, lead status, and conversion metrics.
• Identify trends and provide insights to improve the sales process and marketing campaigns.

6. Coordination with Internal Teams

• Collaborate with credit card operations, verification, and onboarding teams to ensure smooth application processing.
• Share customer feedback with the marketing team for improving product communication .
• Coordinate with supervisors and team leaders to resolve escalations or client concerns.

Required Skills and Competencies

Technical Skills

• Familiarity with CRM tools and lead management systems.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook) for reporting.
• Ability to navigate multiple software systems while on calls efficiently.

Core Competencies