IIDE - Academic Counsellor - Inside Sales (1-8 Yrs) Mumbai (Telesales/Inside Sales/BPO)

Work Timings: 10:15 am - 7:15 pmWorking Days: Monday - SaturdayLocation: Lower Parel (5 minutes from Railway Station)Reports to: Team lead / Sales Manager Work Mode: 100% Work from OfficeWhy IIDE:At IIDE, we are committed to creating a supportive and collaborative work environment that fosters both professional growth and meaningful contributions. As a leading institution in digital education, we provide competitive salaries and numerous opportunities for career development. Join our dynamic team and be part of an organization that s shaping the future of digital marketing education, helping students achieve their career aspirations.About the Role:- As an Associate Academic Counselor at IIDE, you will play a key role in guiding prospective students through their educational journey. You will counsel students on IIDE s digital marketing courses, providing valuable career advice and answering their queries.
-In addition to managing student communications, you will mentor junior counselors and contribute to meeting set sales targets.
-This role requires passion for education, a strong ability to connect with students and parents, and the drive to help them succeed in their career paths.What You ll Do:Student Counseling & Guidance:- Counsel students about IIDE s digital marketing courses, helping them choose the right path based on their interests and career aspirations.- Communicate with students and their parents both in-person and over the phone, answering their queries and guiding them through the course options.- Provide expert advice on career opportunities and guide students through their learning journey.Mentorship & Team Collaboration:- Mentor and support junior counselors to help them improve their counseling skills and achieve their individual targets.- Assist in training new team members and ensure consistent performance across the counseling department.Target Achievement & Reporting:- Consistently meet daily, weekly, and monthly targets related to student counseling and course enrollment.- Calculate conversion rates and ensure efficient follow-ups with leads.- Use CRM tools and sales automation systems to generate reports, track conversions, and improve sales performance.Additional Responsibilities:- As a senior counselor, take on additional responsibilities as required, including but not limited to managing complex student queries, handling escalations, and overseeing larger student groups.Who You AreMust-Have:- Experience: 1-2 years of experience in counseling or sales, preferably in the EdTech industry.- Skills: Fluent written and spoken English.- Communication: Excellent interpersonal skills, active listening, and the ability to engage and inspire students.- Sales & Counseling: Interest and experience in sales and educational counseling, with a strong goal-oriented mindset.- Tech-Savvy: Familiarity with CRM systems and sales automation tools.Should Have:- Ability to manage multiple tasks and priorities effectively in a fast-paced environment.- Demonstrated leadership potential and a willingness to take on additional responsibilities as you grow in the role.Nice to Have:- Prior work experience in an EdTech company, preferably within a student counseling or sales role.- Certifications or knowledge in digital marketing or education counseling.RequirementsExpected Deliverables / KPIs:- Calls: Minimum 60-80 connected calls per day.- Revenue Targets: Consistent achievement of weekly revenue targets in line with batch requirements.- Talk Time: 2-3 hours of active talk time per day on average.- Location Requirement: Candidate must be residing in Mumbai. (ref:updazz.com)

Payroll Type : Permanent