Required Collection Executive - Delhi

Introduction

We are looking for a responsible, target-driven, and persuasive Collection Executive to manage and recover outstanding payments from customers and clients. The role involves making collection calls, sending payment reminders, negotiating settlements, maintaining customer relationships , and ensuring timely recovery of dues . This position requires strong communication skills, patience, and convincing ability to handle customers effectively while maintaining professionalism.

Key Responsibilities

1. Payment Recovery & Follow-ups

• Contact customers through calls, emails, and visits to collect pending payments.
• Send reminders, notices, and settlement offers to defaulting customers.
• Ensure timely recovery of dues to meet monthly collection targets.

2. Customer Relationship Management

• Build positive relationships with customers while ensuring timely payments.
• Understand customer issues and provide solutions or settlement options .
• Maintain a polite, professional, and persuasive approach at all times.

3. Documentation & Reporting

• Maintain accurate records of collections, pending payments, and follow-ups .
• Prepare and submit daily, weekly, and monthly collection reports to the manager.
• Ensure proper documentation of payment receipts and settlements.

4. Coordination with Internal Teams

• Work closely with the accounts and sales teams to resolve billing disputes.
• Coordinate with the legal department for severe non-payment cases .
• Support management in strategizing collection campaigns and recovery processes .

Job Profile : Collection Executive
Industry : finance, sales-and-marketing