Retail Sales Executive

Position Overview

We are looking for an enthusiastic, energetic, and customer-focused Retail Sales Executive to join our team. The role involves assisting customers , understanding their needs, explaining products, driving sales , and providing an exceptional shopping experience. As a Retail Sales Executive, you will play a vital role in increasing store revenue, achieving sales targets, and building long-term customer relationships. This is an excellent opportunity for individuals who are passionate about sales, customer service, and retail operations .

Key Responsibilities

1. Customer Assistance & Engagement

• Greet customers warmly and assist them in finding products that match their needs .
• Understand customer preferences and suggest suitable products or alternatives .
• Provide detailed product information , including features, benefits, and pricing.
• Ensure customers have a pleasant in-store experience by offering personalized service.

2. Sales & Revenue Generation

• Actively promote and sell products to meet and exceed assigned sales targets.
• Upsell and cross-sell products to maximize store revenue .
• Process sales transactions accurately using POS systems .
• Work towards achieving daily, weekly, and monthly sales goals .

3. Inventory & Stock Management

• Assist in stocking shelves, managing inventory levels, and organizing displays .
• Monitor product availability and inform the store manager about stock shortages .
• Conduct regular stock checks and assist with inventory reconciliation .
• Ensure proper labeling, pricing, and attractive product presentation .

4. Store Maintenance & Visual Merchandising

• Ensure the store is clean, well-organized, and visually appealing at all times.
• Assist the visual merchandising team in arranging displays and promotional setups .
• Regularly check that shelves are neatly stocked and products are well-arranged .
• Maintain a safe and welcoming environment for customers.

5. Customer Relationship Management

• Build long-term relationships with customers by providing excellent service.
• Handle customer queries, complaints, and feedback professionally.
• Follow up with customers for repeat business and loyalty program enrollments .
• Promote ongoing offers, discounts, and loyalty benefits to encourage customer retention .

6. Team Collaboration & Reporting

• Work closely with the store manager, cashier, and fellow sales staff to ensure smooth operations.
• Participate in regular team meetings to discuss targets, strategies, and performance .
• Maintain accurate sales records and submit daily/weekly reports to the manager.
• Share customer insights and suggestions to improve sales strategies .

Required Skills & Competencies

1. Core Skills

• Strong sales and negotiation abilities .
• Excellent verbal communication and interpersonal skills .
• Basic knowledge of retail operations and customer ser...