M1 - Assistant Manager

VIRTUAL RELATIONSHIP MANAGER
Details regarding Kotak SKY Bankers Programme:
& Important Note for Students This is a& training-led job opportunity . Only students& willing to attend the training program and commit to the full training duration of 45 days & should apply. Students must& complete the 45-day training program successfully & to be eligible for final job placement at Kotak Mahindra Bank.

• CTC on successful completion& 3.5 LPA (Fixed)
• Education qualification:& Any Graduate with minimum 50% from a recognized university
• Age: Under 25 years at the time of application
• Designation: M1 - Assistant Manager
• Assured Bonus:& INR 25K on completion of Year 1 and INR 25K on completion of Year 2 respectively
• Training Program:& 45 days > 30 days virtual 15 days physical at KMBL
• Job Location:& Thane (Mumbai)

Role Summary:

• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
• Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets.
• This skill to also do sales with assigned customer based mapped to them.
• Measure of outcomes NPS, Service Level, Service Quality and Sales.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Job Requirements:

• Graduates from recognized University
• Strong English communication skills
• Flexible to work on rotational week offs

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Job Profile : M1 - Assistant Manager
Industry : bsc-bca-bbm, management