Technical Support Engineer

JOB DESCRIPTION

Job Description Cerner is excited to hire the Technical Support Engineer I. As Technical support engineer I, you will be responsible to monitor system and application alarms through the Cerner Alert monitoring tool. You will work on the Front end (Windows server), Back end (UNIX-based servers), Middleware, and Database of client systems. You will proactively acknowledge the alarm. along with troubleshooting the alarm as per the standard process and procedures. You will also escalate and report the service/system outages to the next level of Associates or Tech Leads on a need basis. You will also document and close alarms on incident closure. You will get the opportunity to participate in problem management to identify recurring alarms.

Working Environment Hybrid & Onsite: No Relocation Assistance Offered

Qualifications

Basic Qualification:

At least 4 years of total combined related work experience and completed higher education, including

At least 3 years, Additional work experience directly related to the duties of the job and/or completed higher education.

Bachelors in computer science/information engineering.

Preferred Qualifications:

Training, experience, or certifications for multiple operating systems including Linux, Windows, VMS, HPUX, or AIX.

Experience with monitoring solutions like Insight, Remedy, and BMC Patrol.

Basic understanding of computing concepts, such as system/performance bottlenecks, physical and virtual memory, remote computing solutions (Citrix), and networking (OSI Layers).