Senior Operations Specialist (Revenue Operations Specialist): Bangalore:T3

We help the world run better
At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80 of global commerce, and we need your unique talents to help shape whats next. The work is challenging : but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you 'll do
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As a skilled revenue operations specialist, you will work with business leaders across different market units in driving revenue growth and optimizing sales processes. This remote role will play a critical part in reporting, data analysis to provide business insights that would drive decision making.
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You will focus on Market Unit Operations primarily but will also be involved in some planned regional initiatives throughout the year.
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Provide insights to your business stakeholder and their leadership team on Operational KPIs that is related to Customer Success performance metrics.
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Expert in reporting, dashboarding, automation and playing a strong advocacy role in innovation via SAP internal systems / tools (e.g SAP Analytics Cloud).
Scope (Individual focus to be defined
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Customer Value Journey execution:
Defining, reporting and driving focus on relevant metrics from business area standpoint including Forecast (Net bookings : N and U, Churn), Go:to:Market execution, Adoption and Consumption and Renewals, Performance management, Demand management.
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Business insights and recommendations
: Programmatic data and insights sharing with recommendations to support business cadences or discussions that could mitigate business risks/performance gaps.
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Go to Market execution:
Supports account/territory assignment and quota setting across revenue generating roles in Customer Success. Analysis of GTM execution insights not limited to quota coverage, capacity / productivity modelling. Accounts and Solution area whitespace analysis.
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Operating cadence support:
Part of a centralized regional function to support regional or MU cadences : including agenda set up, template creation, pre:population of data/insights for business reviews, pre:cadence briefing and post cadence follow up.
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Performance Management:
Analyze performance data to identify trends, opportunities and providing actionable insights to stakeholders. Tracking performance metrics relevant to strategic goals to assess operational effectiveness of the business area.
What you bring
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Problem Solving
:Being resourceful and ability to resolve challenges independently or with minimal guidance.
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Technical Competency:
Strong reporting competency and tech/systems savvy (Advanced Excel, Analytics tools etc) to be able to work independently to build dashboards or assets from scratch.
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Business Performance
: Demonstrated some level of experience in customer:facing, sales, services, support or
business operations organizations.
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Accountability and Cross:Cultural Experience
:Able to successfully collaborate across cultures and
has worked with multi:country, high performing leaders/teams.
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InnovationTrack Record
: Drives operational innovation based on new Customer Value Journey model with strong business acumen, understanding of customer and
organizational landscape and internal/external business factors.
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Personal Brand
: Positive internal and external brand, well:networked and well: positioned in the organization from last experience.
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Business Management
: Relevant competency in operational execution and business excellence.

Job Type: Permanent