Required Sales Executive - Coimbatore

Position Title: Sales Executive Reporting To: Managing Director Location: Goldwins, Coimbatore Employment Type: In-office, Full-time Work days & timings: Mon-Sat (1 Saturday off every month), 10AM-7PM Salary range: Rs. 35,000 - Rs. 50,000 (Based on experience) Experience required: Atleast 3 yrs of experience in the Sales field (Preferably high ticket sales, online lead conversions) Role Summary: The Sales Executive will be responsible for driving revenue by converting high ticket leads generated by our marketing team into successful sales, while also maintaining a good relationship with the customers assigned to the Executive. The work also includes regular audit cycles, sales & administrative reporting, and monitoring customer experience standards. Key Responsibilities: & Sales Responsibilities: & 1.& & & & & Ensure all leads generated through marketing channels are responded to within a maximum of 3 hours. 2.& & & & & Address customer queries from various sources within 30mins of receipt. 3.& & & & & Ensure assigned monthly lead conversion targets are met. 4.& & & & & Meet timely service delivery with a minimum of 95% adherence to committed timelines. 5.& & & & & Collect and document customer feedback and reviews after service completion. 6.& & & & & Conduct follow-ups on aftercare services and post-service issues, ensuring full customer satisfaction. 7.& & & & & Update CRM software on customer profile (100% on-time updation required) & service details accurately marked. 8.& & & & & Ensure job cards & other required documentation are submitted on time. & Administrative & Operational Responsibilities: & 1.& & & & & Conduct bi-weekly store audits, ensuring a minimum of 8 structured audits per month. 2.& & & & & Compile and submit a detailed monthly admin report based on insights from audit findings. 3.& & & & & Monitor customer service delivery by all store staff and ensure compliance with SOPs for customer walkthroughs and experience protocols. 4.& & & & & Maintain records and reporting for vehicle movement within the store, including job card usage and status updates. 5.& & & & & Support with attendance regularizations and record-keeping on Zoho HRMS, as needed ensuring maintenance of accurate attendance records and resolving discrepancies.& & Meetings & Reporting: & Weekly Internal Sales Meetings & Reporting: (Report to be shared with the MD) & & & & & & & Share updates on new and ongoing leads, conversion statuses, and reasons for drop-offs. & & & & & & Discuss feedback received from customers during the week (positive/negative). & & & & & & Identify customer behavior patterns (frequently asked questions, popular services, timing preferences, objections), service gaps, and quality improvement areas, & & & & & & Highlight cross-team dependencies or recurring bottlenecks that affected conversion or delivery. Monthly Review Meeting (Last Week of the Month): & & & & & & & Present the sales performance for the month (lead-to-sale ratio, service-wise performance). & & & & & & Analyze customer feedback and complaints received and resolved. & & & & & & Review service quality metrics and highlight any recurring concerns. & & & & & & Present learnings from the monthly Store Audit Report. & & & & & & Set sales targets and operational improvement goals for the coming month. & & & & & & Suggest cross-functional improvements across admin, operations, and customer experience. & Skills required: Must have: & & Excellent verbal & written communication (Tamil & English) & High ticket sale & Interpersonal skills & Proficiency in MS Suite, Google Suite & Reporting skills & -Extroverted & confident nature, should be able to do to on-spot conversions & Good to have: & CRM software like Zoho Bigin &
Job Profile : Sales Executive
Industry : MBA, bsc-bca-bbm