Client Management Executive

Key Responsibilities

• Client Relationship Management
  • Act as the first point of contact for assigned clients, building strong professional relationships.
  • Understand client needs, expectations, and objectives to deliver customized solutions.
  • Maintain regular communication with clients through calls, emails, and meetings.
• Service Delivery & Support
  • Coordinate with internal teams to ensure timely and accurate delivery of services or products.
  • Address client concerns, queries, and complaints promptly to ensure high satisfaction levels.
  • Monitor client accounts to identify gaps and ensure consistent service standards.
• Business Growth & Retention
  • Upsell and cross-sell additional products or services based on client requirements.
  • Identify opportunities for account expansion and develop long-term partnerships.
  • Assist in contract renewals and ensure strong client retention strategies.
• Reporting & Documentation
  • Maintain accurate client records, interaction history, and feedback in CRM systems.
  • Prepare regular reports on client satisfaction, account performance, and business opportunities.
  • Share insights with management to improve processes and service delivery.
• Collaboration & Teamwork
  • Work closely with the sales, marketing, and operations teams to align client strategies.
  • Provide client feedback to internal teams for product and service improvements.
  • Support in client onboarding and training activities.

Skills & Competencies Required

• Strong communication and interpersonal skills.
• Ability to handle multiple client accounts simultaneously.
• Customer-oriented mindset with a problem-solving approach.
• Knowledge of CRM tools, MS Office, and client reporting techniques.
• Negotiation and conflict resolution skills.
• Ability to work under pressure and meet deadlines.