Executive - Telemarketing - Pest Control (2-3 Yrs) Mumbai (Telesales/Inside Sales/BPO)

Job Description:Tele-Marketing Executive. We are looking for a dynamic and results-driven Telemarketing Representative to join our team. In this role, you will focus on lead generation, promoting offers, obtaining customer feedback, handling payment follow-ups, conducting renewal calls, and maintaining daily reports. Strong verbal and written communication skills are essential to ensure clear and effective interactions with customers. Key Responsibilities: - Make outbound calls to potential customers to generate leads for our products/services.
-Identify prospects through cold calling, networking, and referrals.
-Promote current deals, discounts, and special offers to both new and existing customers.
-Effectively communicate the value of our services and encourage customers to take advantage of current promotions.
-Collect valuable feedback from customers regarding their experiences with our services.
-Document the feedback accurately and report it to line Manager for further analysis and improvements.
-Contact customers to follow up on outstanding payments or billing issues.
-Ensure timely resolution of payment-related queries and maintain customer satisfaction.
-Contact existing customers regarding the renewal of services before their contract expire.
-Offer renewal options and upsell additional services.
-Maintain accurate daily reports on calls made, leads generated, sales, and follow-up activities.
-Provide detailed and timely updates on performance, challenges, and opportunities to reporting Manager. Verbal and Written Communication: - Excellent verbal communication skills, with the ability to build rapport with customers over the phone.
-Strong written communication skills for reporting and email communication.
-Respond to customer inquiries promptly and ensure customer satisfaction through effective communication. Experience: - Prior telemarketing, sales, or customer service experience is preferred (2-3 Yrs of experience).
-Experience in the pest control industry or a similar service-based field is a plus but not mandatory.Interested candidates please WhatsApp me on 8779617605 (ref:updazz.com)

Payroll Type : Permanent