DigiBoxx - Executive - Customer Success (2-5 Yrs) Mumbai (After-Sales/Customer Service)

Digiboxx.com - India s 1st digital file storage and Cloud backup solutions provider is looking for a Customer Success Executive who will be the liaison between our company and the current and potential customers. We are seeking a candidate who can take ownership and effectively resolve customer issues, complaints and inquiries. This individual will prioritize customer success at the heart of every interaction, decision and behavior.If you have an obsession to change the world with technology, and create difference in what you do, then Digiboxx is your place to be, where dreams take flight, ideas turn into innovations and every goal achieved is recognized/celebrated. The vision of Digiboxx is to provide trusted and easy digital storage for everyone at an affordable price. We are looking for someone who is fun and inspiring to work with and who would like to be a part of our vision. There will be plenty of opportunities for you to further up skill yourself and grow with Digiboxx. Essential Duties and Responsibilities:- Manage large amounts of inbound and outbound calls in a timely manner- Maintain a positive attitude and calmly respond to customers complaints- Provide online customer service through a live chat support system, if required- Provide exceptional customer service via phone, email, chat etc- Follow communication scripts while interacting with customers- Identify customers needs, provide relevant information, research every issue and provide solutions and/or alternatives- Rerouting customer calls to other departments (if required) when advanced solutions are needed.- Seize opportunities to up sell products whenever possible- Build sustainable relationships, go the extra mile to make customer s day- Maintain a positive attitude and calmly respond to customer s complaints- Conducting surveys and creating reports based on customer feedback on products.- Keep records of all conversations in our database- Meet individual/team targetsYour skills and Experience:- Experience of 2-5 years in a customer support role- Track record of over-achieving targets- Excellent communication skills with active listening- Familiarity with CRM systems and practices- Customer focus and adaptability to different personality types- Ability to multi-task, set priorities and manage time effectively- Graduation in B.Tech will be preferredWhy DigiBoxx?- Opportunity to work on a Swadesi world-class product- Immense learning and growth opportunities with highly experienced leaders- Choose your work location (Work from anywhere)- Flexible working hours- Exciting pay packages- Top-notch office infrastructure in Mumbai, Delhi and BangalorePlease note: What is stated under the Roles & Responsibilities is only indicative, not exhaustive. The Management reserves the right to add/delete/amend the roles & responsibilities at the discretion of the Company. (ref:updazz.com)

Payroll Type : Permanent