Taxmann - Executive - Customer Relation (1-3 Yrs) Ahmedabad (After-Sales/Customer Service)

About Taxmann Taxmann is India s leading publisher on Taxation and Corporate Laws. We maintain the largest and most accurate online database on Income Tax, GST, Indirect Tax, International Taxation, Corporate Laws, Accounts & Audit, Insolvency & Bankruptcy Code and Indian Acts & Rules. Taxmann Group is the only publishing & product development company in India with complete backward and forward integration, right from the self-owned paper printing unit to in-house research and editorial team, and finally reaching the reader through its distribution network across India, along with a robust technology team that ensures delivery of the content in various digital formats.Job Summary:We are looking for a Customer Relation Executive who will be responsible for managing customer interactions, addressing queries, resolving concerns, and ensuring a high level of customer satisfaction. The role requires strong communication skills, problem-solving ability, and a customer-first approach.Key Responsibilities:- Handle customer inquiries via phone, email, chat, or in person.- Build and maintain strong relationships with customers to enhance loyalty.- Resolve customer complaints promptly and effectively, ensuring customer satisfaction.- Provide accurate information about products, services, and policies.- Coordinate with internal departments to address customer needs.- Maintain records of customer interactions, feedback, and transactions in CRM.- Assist in after-sales support and ensure timely follow-ups.- Identify opportunities to upsell or cross-sell products/services.- Support in achieving customer satisfaction and retention targets.- Prepare and share reports on customer interactions and service quality. (ref:updazz.com)

Payroll Type : Permanent