ShipGlobal - Key Account Manager - Customer Success (0-3 Yrs) Delhi (After-Sales/Customer Service)

Designation: Associate/Sr. Associate Department: Customer Success Sub Department: KAM About:ShipGlobal.in offers a comprehensive platform for international shipping to over 220 cities worldwide, with low prices, fast delivery, and hassle-free customs clearance. We help brands scale their businesses worldwide by enabling them to export their products in the most cost-effective way.About the role:The Key Account Manager (KAM) is assigned for growing and maintaining relationships with the company s top-tier clients. This critical role focuses on enhancing sales growth, client satisfaction, and loyalty by delivering customized solutions and outstanding service. The KAM serves as the primary connection for key accounts, ensuring their requirements are fulfilled while identifying potential for additional sales and expanded business opportunities.Job Responsibilities:- Develop and maintain strong, long-term relationships with key clients.- Understand client needs and business objectives to provide customized solutions.- Serve as the lead point of contact for all key accounts- Handle and resolve client issues and complaints promptly- Develop strategic plans to achieve defined targets.- Conduct regular business reviews with clients to ensure satisfaction & identify further needs.- Monitor account performance, revenue, growth metrics and profitability.- Stay informed about industry trends, market activities, and competitors.- Maintain accurate and up-to-date records of all client interactions and transactions- Face to face meetings for gathering trust of client and resolving any issues.Performance Skills:1. Excellent communication skills - written and verbal2. Strong negotiation and problem-solving abilities.3. Ability to work independently and as part of a team.4. Proficiency in CRM software and Microsoft Office Suite5. Strong analytical and organizational skillsKey Competencies:1. Resilience: the ability to adapt well in the face of adversity, difficulty, or crisis.2. Customer Centricity: Understanding of customer needs and a commitment to deliver high-quality service3. Result-Oriented: Strong focus on achieving targets and driving business growth.4. Adaptability: Ability to adapt to changing client needs and market conditions.Qualifications Required:1. Education: Bachelor s degree in Sales, Business Administration, Marketing, or related field. MBA is a plus.2. Experience: 0-3 years of experience in telesales, key account management, or sales management, preferably in the logistics industry. (ref:updazz.com)

Payroll Type : Permanent