Associate - Customer Service - Voice Process (2-8 Yrs) Thane (After-Sales/Customer Service)

Job Title: Customer Service Associate - International Voice ProcessLocation: Mumbai (Malad & Thane) - Work from OfficeEmployment Type: Full-TimeJob DescriptionWe are hiring Customer Service Associates for an International Voice Process. The role involves assisting global customers via calls, ensuring high-quality service delivery, and maintaining customer satisfaction.Key Responsibilities- Handle inbound/outbound calls efficiently and professionally.- Provide accurate information and resolve customer queries.- Deliver consistent service quality and adhere to performance targets.- Work collaboratively in a team environment.- Implement feedback and contribute to process improvements.Skills Required- Excellent communication skills in English (verbal & written).- Strong customer service orientation.- Positive attitude with the ability to handle pressure.- Team player with good interpersonal skills.- Willingness to work in night/midnight shifts.- Prior BPO/voice process experience is an advantage (not mandatory).Specifications- Open to rotational shifts, staggered schedules, weekends, and 6-day work weeks if required.- 9 hours of productive call-handling per shift.Work from Office (Malad & Thane locations only). (ref:updazz.com)

Payroll Type : Permanent