Univariety - Executive - Customer Success (0-3 Yrs) Hyderabad (After-Sales/Customer Service)

Roles and ResponsibilitiesClient Onboarding : Guide new clients through a seamless onboarding experience helping them set up and understand our platform.Customer Support : Resolve customer queries via chat, email, and phone with a solution-first mindset and quick turnaround.Relationship Management : Build long-term relationships with customers by understanding their needs and proactively supporting their goals.Product Education : Conduct product walkthroughs, webinars, and create help guides to ensure customers can fully leverage the platform.Customer Engagemen t: Stay in regular touch with clients to monitor satisfaction and identify opportunities for further value.Feedback & Reporting : Collect product feedback, maintain customer records, and generate insights for internal teams.Desired Candidate Profile- 1-2 years of experience in Client Onboarding, Client Success, Relationship Management, or similar roles.- Excellent communication skills with ability to build rapport easily.- Proficiency in MS Office applications (Excel) for report preparation and presentation.- Strong understanding of product knowledge and sales principles. (ref:updazz.com)

Payroll Type : Permanent