Academic Advisor/Student Coordinator (1-3 Yrs) Bangalore (Telesales/Inside Sales/BPO)

Key Activities & Responsibilities:- To be the first level - point of university contact for the student.
-To act as an interface between the Student and the University departments.- To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.- To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat.- To facilitate in addressing students with their semester - subject related queries.- To nurture students in completing their academic requirements in a timely manner.- To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students specific requirements/queries and also receive inbound calls whenever required to address student s queries and respond to their emails.- To achieve high student satisfaction by providing a personalized - precise and elaborate reply based on the student query, increase in Active learners, high outbound call connects, reduction in repeat queries/complaints and meeting quality measures, accuracy & timelines in addressing the student queries.
-To create and follow processes and recommend process improvements - To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TAT.- To achieve high re-registration of students to next semester and high program completion rate.- To provide a precise and concise information through effective communication technique.- To adapt and handle changing situations and environments efficiently - To use effective data points and interpersonal skills to resolve conflict situations.- Refrain students from the last-minute submission of IAs, Project Synopsis and Project report (ref:updazz.com)

Payroll Type : Permanent