Datacultr - Customer Care Executive (0-1 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Position Overview:We are looking for an experienced Product Support Executive skilled in handling B2B product queries and complaints. Strong communication and active listening abilities, with a solution-oriented approach. Proficient in Excel, with a focus on meeting TAT requirements and ensuring timely resolutionCore Responsibilities:- Listening to our B2B Customer s concerns and handling product related complaints or queries on TAT basis.- Contribute ideas to resolve customer problems to improve productivity.- Maintain and update customer documentation as needed.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Actively listen to the concerns with a Solution-oriented approach.- Manage transactions over CRM.Key Requirements:- 0 - 2 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.- Smart Freshers good with Communication skills can apply.- Active Listener.- Must be proficient in any of the above mentioned languages along with English.- TAT oriented approach.- Good working knowledge with Microsoft Excel or Microsoft Suite.- Excellent communication and interpersonal skills.What We Offer:- Opportunity to shape the future of unsecured lending in emerging markets- Competitive compensation package - Professional development and growth opportunities- Collaborative, innovation-focused work environment- Comprehensive health and wellness benefit- Location & Work Model - Immediate joining possible - Work From Office only- Based in Gurugram, Sector 65 (ref:updazz.com)

Payroll Type : Permanent