Manager - Customer Relationship (3-5 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

We are hiring a Customer Relationship Manager (CRM) for the Gurgaon location.Job Title: Customer Relationship Manager (CRM)Location: GurgaonJob Mode: OnsiteJob Type: PermanentExperience Required: 2-3 YearsNotice Period Preferred: Immediate JoinersKey Responsibilities:- Manage guest relationships at the center to ensure outstanding customer experience.- Handle birthday party bookings, school tie-ups, and group event management end-to-end.- Generate leads through cold calls, walk-ins, community networking, and local outreach.- Work with school principals, corporate HRs, and institutional stakeholders for repeat bookings.- Coordinate with marketing for promotional activities and outreach campaigns.- Understand products, services, and packages to upsell offerings to walk-in guests.- Track guest feedback and ensure timely resolution of complaints and escalations.- Support center manager in monthly sales forecasting and performance reporting.Qualifications & Skills:- Graduate in B.Com/BBA; MBA in Marketing/Sales preferred.- 2-3 years of experience in guest-facing roles within hospitality, retail, or call center.- Excellent communication and interpersonal skills.- Proven ability to manage leads, close bookings, and drive customer satisfaction.- Creative thinker with strong follow-up and coordination skills.- Team player with a strong sense of ownership and responsibility. (ref:updazz.com)

Payroll Type : Permanent