Arrabi - ECommerce Manager - D2C & Marketplace Growth Leader (8-12 Yrs) UP (B2C/Retail/Channel Sales)

We are seeking a highly skilled and motivated E-Commerce Manager to join our team. The successful candidate will be responsible for overseeing and managing our company s online sales and presence on various e-commerce platforms. This role involves strategic planning, execution, and management of all e-commerce initiatives to drive traffic, sales, and customer satisfaction.Key Responsibilities :1. Strategy Development and Execution :- Develop and implement e-commerce strategies to drive online sales and achieve business goals.- Analyze market trends and competitor activities to identify opportunities and threats.- Set measurable goals and KPIs to track the performance of e-commerce initiatives.2. Product Management :- Manage the online product catalog, including product descriptions, images, pricing, and inventory levels.- Coordinate with the procurement and inventory teams to ensure product availability and timely fulfillment.- Implement strategies for effective product merchandising and cross-selling.3. Customer Experience :- Enhance the online customer journey from discovery to purchase and post-purchase support.- Implement customer service processes to handle inquiries, returns, and complaints efficiently.- Gather and analyze customer feedback to improve the overall shopping experience.4. Sales and Revenue Management :- Monitor and analyze sales performance and financial metrics to identify trends and opportunities.- Develop and manage budgets for e-commerce activities, ensuring cost-effective operations.- Implement pricing strategies and promotional campaigns to maximize revenue and profitability.5. Data Analysis and Reporting :- Use analytics tools to track key metrics such as traffic, conversion rates, customer acquisition costs, and ROI.- Generate regular reports on e-commerce performance and present insights to senior management.- Identify areas for improvement and develop action plans based on data-driven insights.6. Technology and Integration :- Work with IT and third-party vendors to ensure seamless integration of e-commerce platforms with other business systems.- Stay informed about the latest e-commerce technologies and trends to recommend and implement improvements.- Ensure the security and compliance of e-commerce operations.7. Team Management :- Lead and manage a team of e-commerce professionals, including marketers, content creators, and customer service representatives.- Provide training, mentorship, and performance evaluations to team members.- Foster a collaborative and results-driven work environment.Qualifications:- Proven experience (3 years) in managing e-commerce platforms- Strong understanding of online sales strategies.- Proficient in e-commerce platforms (e.g., Unicommerce, Myntra, Aijo, Amazon and so on).- Excellent project management skills and ability to manage multiple projects simultaneously.- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.- Excellent communication and interpersonal skills.Preferred Skills:Experience with Uniware, Myntra, Ajio, amazon etc. platforms (ref:updazz.com)

Payroll Type : Permanent