MobCast - Account Manager - Customer Success (0-3 Yrs) Mumbai (After-Sales/Customer Service)

About:MobCast is a rapidly scaling, AI-first HR tech company transforming the way businesses engage, train, and upskill their frontline workforce. We are on a mission to grow from 1 million to 10 million users, building next-gen solutions for large-scale enterprise learning. Join us in shaping the future of employee engagement and learning!Why You Should Join Us: - Impact at Scale: Play a pivotal role in building products that will impact millions of users globally.- Cutting-Edge Technology: Work with AI, large-scale databases, and scalable architectures.- Growth Mindset: Be part of a company that s growing aggressively and make a significant mark in the HR tech space. Achievements:- Profitable since inception- Work with some of the largest companies in India- 3rd Fastest Growing company in the HR Tech Space in Asia- Over 7,00,000 business users- Highest Rated App on App Store (People Tech - Category)- Winner of ReTech Startup Awards as a Top Startup for Retailers by RAI- Best in L&D Technology and Analytics (People Matters L&D Awards 2018)- Listed in 10 most Promising Gamification Solution Providers - 2018 - Best Learning App (CLO Summit) 2016 & 2017- Most Innovative App (Enterprise), South Asia - m-Billionth AwardJob Responsibilities:- Operate as the lead point of contact for any and all matters specific to customer account management- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders- Periodic reviews - Assist with high severity requests or issue escalations as neededRequirements:- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization- Excellent listening and presentation skills- Excellent verbal and written communications skills- Good command over English languagePersonnel Skills:- Passionate and self-driven - Quick learner - Entrepreneurial - Street Smart - Fun loving Why Us!!Act your part in a CRAZY, UNBELIEVABLE growth storyWe are creating an ICONIC product - MobCast, which will change the face of Enterprise Communication forever. Seldom does one get an opportunity to work in a company that creates history. This may be yours!Product Recognition by multiple Media Houses & Major Awards (for MobCast & Clients) Over 1 MILLION Enterprise users in a single yearWorking with the BIGGEST brands in the country in diverse sectorsWORK can mean FUNFun is core to the company cultureOur product vision is to Make work FUN and we fully abide by that (ref:updazz.com)

Payroll Type : Permanent