Executive - Customer Support (2-5 Yrs) Hyderabad (After-Sales/Customer Service)

Job Description: Client Success Partner (Customer Support)Company: Techno factsResponsibilities:- The professional will be expected to serve assigned accounts/clients. He/she will also develop and execute strategies or solutions specific to their priorities, pain points, & develop relationships.- The professional will be responsible for partnering with internal leadership to shape and execute the strategy of engaging with the clients and deliver a seamless experience to them.- The professional will provide insights and recommendations to innovate and increase the value for the clients.- He/she will also provide regular feedback and suggestions to improve the delivery to serve the clients.- The professional will be expected to develop client facing materials, including presentations and meeting agendas.- He/she should demonstrate strong research, analysis, writing, presentation, and communication skills.- Manage account-specific activities and ensure adherence to confidentiality and compliance requirements.- Assist in the onboarding & engaging via omni channel communication to share updates and reports and other publishing material.Requirements:Candidates are required to have these mandatory skills in order to get their eligibility assessed. The must have requirements are:- Any graduate.- 2-5 years of experience in Customer Support- Ability to build relationships and credibility with clients- Self-motivated, proactive, innovative, and strong team player- Strong presentation, verbal, and written communication skills- Strong research, analytical, problem-solving, and critical thinking skill- Strong persuasion, influencing, negotiation, and conflict resolution skills- Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as communication and relationship strategy- Ability to structure, organize, and synthesize information to develop key insights at product level- Extensive knowledge of tools such as Zoho, automation tools such as UI-Path etc.- Ability to develop compelling and analytical data visualizations using one or more software tools, such as Excel and PowerPoint.Desired Skill Set:Candidates having these extra skills on their resumes have an added advantage while getting their profile assessed. Some of them are as follows:- Strong knowledge in healthcare domain. (ref:updazz.com)

Payroll Type : Permanent