Customer Support Executive

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Kindly find the Job Description of Customer Support Executive& :
About the Role
We are seeking a proactive and detail-oriented Customer Support Executive to deliver exceptional customer service, manage leads, coordinate purchases, and support order-topayment processes. This role requires strong communication skills, multitasking ability, and ownership of tasks from initiation to closure.
Key Responsibilities
Customer Engagement & Support
1. Respond to customer queries via WhatsApp, email, and calls (inbound/outbound).
2. Provide timely resolutions and maintain high customer satisfaction levels.
Procurement Coordination
3. Manage purchase orders from Agkem as per approved price list.
4. Complete PO creation, GRN entries, and put-away processes in the system.
Lead & Pipeline Management
5. Follow up on active leads and nurture them to closure.
6. Generate and update new leads in Zoho, in coordination with sales managers.
7. Escalate high-value opportunities to HODs for strategic action.
Reorder & Retention
8. Conduct follow-up calls to existing customers for reorders and product updates.
Call Tracking & Reporting
9. Execute 100 daily calls (as per direction) and update outcomes in Zoho.
10. Share fortnightly consolidated performance reports with management.
Order & Payment Processing
11. Create draft orders on Shopify and coordinate timely payments.
12. Share payment details with Accounts and maintain accurate transaction records.
Skills & Qualifications
Strong communication and interpersonal skills.
Proficiency in Zoho, Shopify, and MS Office.
Ability to multitask, prioritize, and work under deadlines.
Reporting To Senior Management (HODs)

Job Profile : Customer Support Executive
Industry : bsc-bca-bbm, tech-support