Duketoms - Executive - Sales Support (1-5 Yrs) Indore (Sales Management)

POSITION PURPOSE/OBJECTIVES- The Sales Support Executive for supporting the sales team to ensure smooth operations and effective communication between departments, clients, and management.
-This role combines administrative tasks with sales support functions to maximize team efficiency and contribute to achieving sales targets.KEY ACCOUNTABILITIES/ RESPONSIBILITIES:- Facilitating Sales Operations: Assist the sales team with order processing, client follow-ups, and maintaining accurate records in CRM systems.- Client Relationship Support: Ensure timely responses to customer inquiries, resolve issues, and maintain a high level of client satisfaction.- Sales Reporting: Prepare and analyze sales reports, track performance metrics, and provide insights to optimize sales strategies.- Coordination and Communication: Serve as a liaison between sales, marketing, logistics, and other departments to ensure seamless execution of sales activities.KEY OBJECTIVES:Support Sales Operations: - Ensure smooth handling of sales orders, quotations, and contracts.- Assist sales representatives with administrative tasks to keep the sales cycle moving efficientlyEnhance Customer Satisfaction:- Provide prompt, professional responses to customer inquiries and concerns.- Ensure orders are processed accurately and delivered on time.Streamline Communication:- Act as a central point of contact between sales, logistics, and other departments.- Keep all stakeholders informed about order status, delivery schedules, and client requirements.Maintain Sales Data and Reports:- Monitor sales performance, track key metrics, and prepare reports for management.- Ensure CRM systems are up-to-date with accurate customer and sales data.Boost Sales Team Efficiency:- Organize sales meetings, training sessions, and team schedules.- Ensure sales materials and product information are always available and updated.Drive Process Improvements:- Identify bottlenecks in sales processes and propose solutions.- Support implementation of new tools or procedures to improve sales coordination.Other Duties may include- Provide feedback and assistance to the departments for the continued support.- Actively pursue opportunities to increase knowledge of business processes and systems - Other tasks that may be delegated by the reporting Manager from time to time.QUALIFICATIONS, SKILLS & EXPERIENCEEducational Requirements:- Bachelor s degree in Food Science, Microbiology, Biotechnology, Dairy Technology, Food Technology, or a related field.
-Experience 2-5 years experience - Excellent communication and interpersonal skills.
-Strong negotiation and presentation abilities.
-Ability to work independently and as part of a team.
-Proficiency in Microsoft Office and CRM software.- No travel involved. Coordination with customers from OfficePersonal Attributes & Behavioural traits :- Analytical with a high level of attention to detail.- Ability to work with minimal supervision and manage time effectively.- Be adaptable to changes in priorities and deliver under tight deadlines.- Be able to manage multiple projects with multiple deliverables simultaneously.- Ability to quickly learn new processes and systems.- Excellent communication skills and having can do attitude.- Strong relationship management, project management, and critical thinking skills- Confident and self-motivated professional with self-initiation skills.- Capable of working with a high degree of autonomy and confident in engaging and providing leadership and direction to all stakeholders in the business. (ref:updazz.com)

Payroll Type : Permanent