Executive/Associate - Customer Service - Service Desk (0-1 Yrs) Hyderabad (After-Sales/Customer Service)

- Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)- Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.- Perform post-resolution follow-ups to help requests or incidents.- Research issues and resolves technical problems.- Creating/updating knowledge articles and support processes functions (ref:updazz.com)

Payroll Type : Permanent