Technical Support Role (0-2 Yrs) Metros (After-Sales/Customer Service)

Job Summary We are hiring B.E. graduates for the Technical Support process at Transact Global. The role involves assisting customers with technical queries, troubleshooting software or hardware issues, and ensuring a seamless service experience.Key Responsibilities - Provide technical support to customers via phone, email, or chat.- Troubleshoot issues related to software, hardware, or network connectivity.- Identify, diagnose, and resolve technical problems efficiently.- Log all customer interactions and resolutions accurately in the system.- Escalate complex issues to higher-level support teams when required.- Maintain a high level of customer satisfaction and adhere to service-level agreements (SLAs).- Stay updated with product knowledge and new technologies.- Ensure first-call resolution and follow standard support procedures.Requirements:- Education: B.E. / B.Tech (Any Stream).- Experience: Freshers and experienced candidates are welcome.- Strong technical aptitude and problem-solving skills.- Excellent communication skills (English mandatory).- Ability to work in rotational shifts (including night shifts).- Customer-focused attitude and ability to remain calm under pressure.- Salary as per the market standard.- Immediate Joiners are preferred - Interested Candidates please send your resume (ref:updazz.com)

Payroll Type : Permanent