Zell Education - Customer Experience Role (0-3 Yrs) Mumbai (After-Sales/Customer Service)

Roles & Responsibilities:- Training and on-boarding of students post sales- Delivering prompt, efficient and friendly responses to students across various channels- Initiate regular calls with the students to track their progress- Proactively manage the success of the assigned students and identify/develop upselling opportunities- Build a solid and lasting relationship with the customers- Perform any other tasks required to ensure customer satisfaction- Act as customer s voice for Zell s internal teams and work with relevant teams to improve product and services basis feedback received from the students- Cross sell and upsell the courses offered (ref:updazz.com)

Payroll Type : Permanent