Technical Operations Associate

Job Description:

Role Purpose

As part of the Merkury Operations team, the Merkury Tech Ops (Adops) Sr. Associate will be responsible for technical operations, troubleshooting, and support for Merkury, the people-based marketing platform. Working closely with cross-functional product and operations teams, the incumbent will serve as the primary point of contact for audience delivery and facilitate day-to-day operations with internal and external partners.

Key Responsibilities

Monitor audience delivery metrics and identify discrepancies or anomalies as needed

Conduct technical support calls with publishing partners

Proactively identify, troubleshoot, and solve technical issues

Assist in onboarding new partners into the Merkury platform

Understand, implement, and modify data file specifications

Oversee transfer of critical data using S3, FTP, SFTP, etc.

Identify, transform, and document manual tasks into custom/automated processes

Lead daily stand-ups and weekly calls with the product and operations teams

Identify new product features/capabilities; write feature requirements and acceptance criteria

Required Skills

Core understanding of ad operations, ad servers, DSPs, DMPs, social platforms, site analytics, tag managers, mobile app attribution partners, and their relationship to analytics

Experience with nix systems

Core understanding of Excel spreadsheet manipulation (pivot tables, vlookups, etc)

Some experience with common manual tasks scripting (BASH, python, etc.) for text and file manipulation (Vim, Awk, regex)

Optional Skills

Experience with SQL and/or Snowflake