Customer Service Role (1-5 Yrs) Bangalore (After-Sales/Customer Service)

- Job Title: Customer Care Representative (Email, Chat & Voice Support)- Location: Bengaluru- Company: Reputed Global Organization- Experience Required: Minimum 1 Year- Employment Type: Full-timeAbout the Role:We are urgently seeking a dedicated and customer-focused Customer Care Representative to join our growing support team for a reputed global organization. The ideal candidate should have hands-on experience in email, chat, and voice support processes with excellent communication and interpersonal skills.This role is critical in ensuring that every customer receives a timely, accurate, and professional response across multiple communication channels. The candidate will be responsible for handling high-volume customer queries efficiently while maintaining quality standards and achieving customer satisfaction targets.Key Responsibilities:- Provide prompt, professional, and accurate responses to customer inquiries via email, chat, and voice support channels.- Handle a minimum of 90-100 emails per day while maintaining high accuracy, empathy, and a service-oriented approach.- Assist customers with inquiries related to products, orders, payments, technical issues, and general support.- Utilize CRM tools and ticketing systems to log, track, and manage customer interactions and resolutions.- Identify customer issues and escalate complex cases to the appropriate departments when required.- Maintain customer satisfaction by providing clear communication, timely updates, and follow-ups until the issue is fully resolved.- Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction score (CSAT).- Collaborate with team members and cross-functional departments to ensure consistent and efficient customer service delivery.- Continuously enhance product and process knowledge to provide accurate information to customers.- Adhere to company policies, data protection guidelines, and quality assurance standards in all interactions.Required Skills and Qualifications:- Minimum 1 year of experience in customer support roles involving email, chat, or voice processes.- Excellent verbal and written communication skills in English.- Strong typing speed and accuracy, capable of managing high-volume email communication (90- 100 emails daily).- Proficiency in using CRM systems and customer service tools (e.g., Salesforce, Zendesk, Freshdesk, etc.).- Strong problem-solving, multitasking, and time-management abilities.- Empathetic and patient approach to handling customer concerns.- Willingness to work in shifts (if required) and adapt to dynamic business environments.- Graduation or equivalent qualification preferred.Why Join Us?- Opportunity to work with a global, reputable brand that values its people and customers.- Collaborative work environment with continuous learning and development opportunities.- Exposure to international customer service processes and CRM platforms.- Competitive salary and growth-oriented career path.How to Apply:Interested candidates who meet the above criteria are encouraged to share their updated resume at with the subject line Application for Customer Care Representative .Join us and become part of a dynamic customer support team that delivers excellence and builds meaningful customer relationships every day! (ref:updazz.com)

Payroll Type : Permanent