Executive - Customer Support (0-5 Yrs) Mumbai (After-Sales/Customer Service)

Key Responsibilities- Handle incoming customer queries through multiple channels - WhatsApp, Email, Instagram, and Calls.- Manage E-commerce orders: placing, modifying, canceling, and processing refunds.- Identify and document recurring errors across the customer journey to improve processes.- Collaborate with Operations, Quality, Tech, and Business teams to resolve or escalate order, product, or delivery-related issues.- Ensure every customer receives empathetic, efficient, and delightful service.Preferred Skills & Qualifications- Bachelor s degree (or equivalent).- Excellent verbal and written communication skills.- Strong problem-solving attitude - able to anticipate and prevent issues, not just react.- Proficiency in basic IT tools (spreadsheets, documents, email, WhatsApp).- Willingness and ability to learn company-specific digital tools. (ref:updazz.com)

Payroll Type : Permanent