Manager - Customer Success - Education (1-10 Yrs) Bangalore (After-Sales/Customer Service)

Job Details:Job Title: Customer Success / Support Specialist - EdTechLocation: Hybrid (3 days from office)Work Schedule:Shift Timings: 2 PM - 11 PM or 6 PM - 3 AM (One-way cab provided)5 days working, 2 consecutive offsAdditional Shift Allowance: - 750/dayAbout the RoleWe are looking for a Customer Success / Support Specialist with strong experience in interacting with US-based customers. The ideal candidate should have prior exposure to the EdTech industry and a mission-oriented career focus in the education space. You will work closely with global customers, ensuring smooth onboarding, consultation, and technical support.Key Responsibilities- Manage customer interactions via calls, emails, and virtual meetings with US-based clients.- Act as a trusted advisor by understanding customer needs and providing the right EdTech solutions.- Handle customer success, consultation, and technical support requests effectively.- Document issues, track progress, and ensure timely resolution.- Collaborate with internal teams to improve product adoption and customer experience.- Provide feedback to product/engineering teams based on customer insights.Must-Have Skills & Experience- Education / EdTech industry experience (Priority 1).- Customer Success / Consultation experience with US clients (Priority 2).- Technical Support / Customer Support experience (Priority 3).- Excellent communication skills (written and verbal).- Ability to work in evening/late-night shifts (supporting US time zones).What We Offer- Competitive CTC - 750/day shift allowance.- Hybrid model with 3 days working from office.- Career growth opportunities in the EdTech domain.- Exposure to working with international clients.- Kindly Acknowledge (ref:updazz.com)

Payroll Type : Permanent