Executive - Customer Support (0-2 Yrs) Bangalore (After-Sales/Customer Service)

Process Executive Job Description - ConfirmTKTResponsibilities:- Daily processing of calls received and outbound calls within assigned turnaround time- Awareness of the client s business, operational activities, and processes- Adaptable to learn new processes, concepts, and skills- Develops and maintains documentation- Escalates issues and seeks advice when faced with complex issues/problems- Minimize customer complaints and escalations by providing exceptional service and call control- Keep process, technical, operational and sales knowledge (of self) maintained/updatedSkills:- Reliable, proactive approach to entrusted tasks - Written and spoken ability to communicate in English for organizational interaction - Fluent spoken ability to communicate in English and Hindi- Working knowledge of MS Excel, MS Office- Good presentation skills- Flexibility to work in rotational shift and offsQualifications:Education: Any graduate/undergraduate from Govt. recognized universities, drop outs, freshers acceptableExperience: 0 - 6 months industry experience ,FreshersPackage15,000 to 17,500 CTC per monthLocation : Vasanth Nagar , BangaloreContact - Divya .D HR , 7892414981 (ref:updazz.com)

Payroll Type : Permanent