Customer Service Associate

Job Description:

We are looking for a proactive and customer-focused individual to join our team as a Customer Success Executive . The ideal candidate will ensure client satisfaction, manage relationships, and help customers achieve their goals using our products or services.

Key Responsibilities:

• Build and maintain strong relationships with customers.
• Understand client needs and provide timely solutions.
• Coordinate with internal teams to ensure smooth service delivery.
• Handle queries, feedback, and resolve issues effectively.
• Identify upselling or cross-selling opportunities.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving and relationship management abilities.
• Prior experience in customer success/support/sales preferred.
• Basic knowledge of CRM tools is an added advantage.