Assistant Manager - Customer Service - International Voice Process (3-10 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Responsibilities- Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner- Assist customers in resolving product-related issues, billing inquiries, and complaints- Provide accurate and complete information about products, services, and promotions- Document and track customer interactions and inquiries in the CRM system- Collaborate with cross-functional teams to resolve customer issues and improve customer satisfaction- Identify opportunities for process improvement and share feedback with the team- Adhere to company policies and procedures to ensure customer satisfaction and data security- Stay up-to-date with product knowledge and industry trends to provide the best assistance to customers.Interested candidates please wtsapp me on 8779617605 OR mail (ref:updazz.com)

Payroll Type : Permanent