Senior Manager - Tech Implementation/Customer Success (4-8 Yrs) Anywhere In India/Multiple Locations (After-Sales/Customer Service)

About ZenskarZenskar( https://zenskar.com ) is building new-age billing and pricing infrastructure for SaaS companies. As SaaS pricing evolves from vanilla subscription based models to more granular usage based models, billing and pricing infrastructure needs to be completely reimagined. Zenskar is founded by Apurv Bansal - ( https://www.linkedin.com/in/bansalapurv/ ) & Saurabh Agrawal - ( ), who sold their previous startups to Snapdeal and Gaana respectively. They have experience at organizations such as Google, Basepair, Elevation Capital, IIT Bombay, IIT Delhi and Harvard Business School. We are funded( ) by marquee global investors, including Bessemer Venture Partners( https://www.bvp.com/ ). We are building our founding team, and are looking for folks who are excited about learning and meaningfully shaping the trajectory of an early stage startup from Day 0 in its journey. We re default alive: http://www.paulgraham.com/aord.html Go to Market @ Zenskar In order to succeed, SaaS companies need to innovate not only on product, but also GTM (go to market). An innovative, multi-pronged GTM approach is critical to stand out and attract customers. The good part is that we are building a pain-killer , as opposed to a vitamin , which makes it much easier to sell and market. The pain is severe, the product is best in class, and the market is huge - it doesn t get better than this. We are selling to the mid-market and enterprise, with a fairly high touch sales process. We are setting up best-in-class sales machinery to scalably and predictably drive revenue.Company Size : Startup / Small EnterpriseWorking Days : 5 days/weekOffice Location : Remote WorkingRole & Responsibilities :- At Zenskar, we ve proven product-market fit and are scaling fast. We re now building out our Customer Success & Solutions function - and we re looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow.- If you re looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you re excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, we d love to talk.- You ll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience - from pre-sales to go-live to expansion.- You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.- Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients- Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches- Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues- Client Relations - Be the voice of our clients. Maintain open communication channels with clients- Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays- Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support- Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etcIdeal Candidate- 4 years of experience in Customer Success, Solutions Engineering, or related client-facing roles (startup/SaaS preferred).- Comfortable working in US time zones (~3:30 am IST) to directly engage with customers.- Ability to empathize deeply with customers, understand pain points, and translate them into solutions.
-Entrepreneurial mindset: thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction.- Strong analytical and structured problem-solving skills.- (Preferred) Computer science or technical background - able to understand product at a granular level, with basic coding ability.- (Preferred) Familiarity with accounting, revenue recognition, billing, or finance operations.- High ownership, proactive communication, and bias for action.- Collaborative, low-ego personality with a sense of humor.- Not taking yourself too seriously.Perks, Benefits and Work Culture- Variable: Based on performance- ESOPs (for full time roles)- Remote (USA)Benefits (for full-time roles):- Health insurance- Generous vacation policy- Learning and development budget- Team events and company offsites- Maternity and Paternity benefits- Company Laptop- Friday game nights (ref:updazz.com)

Payroll Type : Permanent