ARTH - Team Lead - Distributor Operations (3-5 Yrs) Gurgaon/Gurugram (B2C/Retail/Channel Sales)

About Arth:Arthimpact is a mission-driven fintech platform dedicated to empowering small businesses across India. Through our product, we provide a comprehensive digital platform that integrates invoicing, retailer management, credit facilities, and communication tools, enabling distributors to streamline their operations and drive growth.Role Overview:We are seeking a dynamic and results-oriented Team Lead - Distributor Operations to oversee and manage the onboarding, training, and performance of our distributor network. This role is pivotal in ensuring that distributors effectively utilize the platform to manage retailer/ Distributer profiles, facilitate transactions, and leverage financial services, thereby contributing to the growth of small businesses.Key Responsibilities:1. Distributor Onboarding & Activation:- Identify and onboard new distributors across target regions.- Ensure proper KYC, agreements, and digital onboarding process completion.2. Training & Enablement:- Conduct regular product and process training for distributors (app usage, loan offerings, sound box deployment).- Ensure - 95% of active distributors are fully trained.3. Performance Monitoring:- Track distributor performance across KPIs: retailer acquisitions, activation rates, collections, etc.- Drive performance reviews and develop incentive plans with the central team.4. Distributor Support & Issue Resolution:- Resolve distributor queries or complaints within 24-48 hours.- Act as the first escalation point and coordinate with internal teams.5. Market Development & Expansion:- Identify new areas for distributor deployment and expansion.- Conduct local-level activations or campaigns through distributor network.6. Compliance & Reporting:- Ensure all distributor activities comply with company policies.- Maintain accurate reporting of field activities and distributor performance.Required Skills & Experience:- 3-6 years of experience in managing distributors/channel partners in fintech, lending, payments, FMCG, or telecom.- Strong field management, communication, and leadership skills.- Experience in onboarding, training, and motivating field teams or agents.- Good understanding of rural/semi-urban markets.Preferred Qualifications:- Degree in Business, Sales, or a relevant field.- Experience in working with digital-first products for micro or small businesses.- Knowledge of regional languages is a plus.Why Arth?- Be part of a high-growth fintech creating real impact for small businesses.- Work with a dynamic and mission-driven team.- Competitive pay, field incentives, and career growth. (ref:updazz.com)

Payroll Type : Permanent