Operations, Transportation And Facility Mnanagement/ Senior Business Analyst

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HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are looking for the role of Senior Business Analyst,a seasoned Operations Specialist with 10: 12 years of experience in managing large:scale facilities (3,000:4,000 employees). The role requires end:to:end oversight of all facility functions - including infrastructure, maintenance, soft services, employee transportation, cafeteria operations, compliance, finance and budgeting and vendor management. The candidate will work closely with internal and external stakeholders to ensure operational excellence, cost efficiency, and a safe, employee:friendly workplace environment.
To be successful in this role, you should meet the following requirements:
Key Responsibilities
:Facility Operations Oversight
:Provide strategic and operational oversight of all facility:related services, including technical maintenance, housekeeping, security, cafeteria, transportation, and operations.
:Monitor day:to:day facility performance to ensure seamless functioning and service delivery within defined SLAs.
:Review Standard Operating Procedures (SOPs) for all aspects of facility management.
:Conduct periodic audits, inspections, and preventive maintenance reviews to maintain workplace standards.
:Drive continuous improvement initiatives for operational efficiency and service quality.
:Stakeholder Management
:Act as a key liaison between multiple stakeholders - including business leaders, HR, Finance, Procurement, and external vendors / service providers.
:Partner with internal departments to understand business requirements and align facility operations with organizational objectives.
:Collaborate with landlords, building management, auditors, and government bodies to ensure compliance and smooth operations.
:Ensure timely resolution of escalations and maintain transparent communication channels with all stakeholders.
:Present facility performance metrics, dashboards, and updates to senior management on a regular basis.
:Employee Transportation Management
:Manage the complete transportation operation including cabs, buses, and shuttle services for employees across multiple shifts and routes.
:Vendor Management
:Manage transport vendors and service providers.
:Define and monitor SLAs for punctuality, safety, and vehicle standards.
:Conduct vendor performance evaluations and audits periodically.
:Route Planning and Optimization
:Plan and manage shift:based rosters and transport routes considering employee locations and timing constraints.
:Implement route optimization to improve efficiency and cost savings.
:Oversee shuttle service planning for inter:office and fixed:route commutes.
:Roster and Daily Operations:
:Manage daily vehicle allocation, driver deployment, and route adherence.
:Handle last:minute transport requests and ensure coverage during late:night or special
:Shifts
:Coordinate closely with HR, Admin, and Business Units for changing transport needs.
:Safety and Compliance
:Ensure GPS tracking, panic button compliance, and driver background verification as per company and legal norms.
:Conduct regular vehicle and driver audits for safety and hygiene standards.
:Billing and MIS
:Verify trip sheets, attendance, and route data for accurate vendor billing.
:Manage monthly invoice validation, cost approvals, and reconciliation wi
Job Type: Permanent