SUVIDHA - Field Executive - Collection (1-3 Yrs) Chennai/Pondicherry (Telesales/Inside Sales/BPO)

Job Description Summary:The Field Collection Executive will be responsible for visiting customers to collect overdue payments, verify KYC and loan-related documents, and ensure timely follow-ups for smooth recovery.Key Responsibilities :- Visit customers at their residence or business premises for payment collection- Follow up with borrowers for EMI dues, bounced payments, or settlements- Conduct physical verification of documents (KYC, loan agreements, ID/address proof)- Ensure authenticity and completeness of all submitted documents- Obtain customer signatures and submit collected documents to the back-office team- Maintain daily visit logs and collection reports- Build rapport with customers and handle objections or concerns professionally- Escalate complex or non-cooperative cases to the Collection Manager- Adhere to RBI and internal guidelines for ethical recovery practices- Responsible for visiting customers within a 50 km radius of their base location Additional Notes:- Background verification is mandatory prior to onboarding- Preference for candidates with prior experience in product-based companies- Please share profiles in Excel or PDF format along with a candidate tracke (ref:updazz.com)

Payroll Type : Permanent