Executive - Customer Support (1-2 Yrs) Hyderabad (After-Sales/Customer Service)

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.Key ResponsibilitiesCall Handling & Query Management- Answer inbound calls on the dedicated support line with professionalism.- Log and document customer/system queries accurately.- Maintain structured records for tracking and reporting.Basic System Support- Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.- Guide the users through basic troubleshooting steps.- Escalate unresolved or technical issues to the internal team.Collaboration & Escalation- Work closely with the internal support team to ensure timely resolutions.- Communicate escalated issues with complete details for faster problem-solving.- Follow up to ensure query closure and customer satisfaction.Documentation & Reporting- Maintain logs of queries and call outcomes for reference.- Prepare simple reports on recurring issues and support trends.- Share daily, weekly and monthly updates with the internal team.Professional Communication- Ensure clear, polite, and professional communication with customers.- Handle customer queries with patience and empathy.- Represent SmartWinnr s brand values in every interaction. (ref:updazz.com)

Payroll Type : Permanent