Customer Care Specialist (2-6 Yrs) Pune (After-Sales/Customer Service)

Purpose of the role:- To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
-Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer.
-Enhancing the bank s digital capabilities when current technology is identified as not yet ready to support.
-Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
-Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
-Support teams within the business operations function as needed, including risk management, compliance and collections.
-Comply with all regulatory requirements and internal policies related to customer care.
-To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. (ref:updazz.com)

Payroll Type : Permanent