Bishop Dunne Catholic School - Customer Experience Role (0-3 Yrs) Any Location/Overseas/International (After-Sales/Customer Service)

We are seeking a dedicated and enthusiastic Customer Experience Representative to join our team. This role is essential in ensuring that our customers receive exceptional service and support throughout their journey with us. The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment. Multilingual candidates are highly encouraged to apply, as we value diverse language skills that enhance our customer interactions.What does this team do?The Customer Experience Team is responsible for responding to inbound customer inquiries. Topics include: helping customers locate their order, navigating our website and tools.- Provide email and live chat support to customers while maintaining specific key performance metrics for the number of tickets resolved, customer satisfaction, and response time- Build rapport within the organization to leverage various individuals and departments as resources for ticket resolution- Provide detailed notes to peers and/or manager when escalation of a customer ticket or chat is necessary- Offer assistance to colleagues in need and participate in team meetings and chat- Work both independently and as part of the greater team- Identify and report bugs to our product triage team as necessary- Identify and contribute to process improvement initiativesQualifications :- Superior written communication skills with attention to detail and accuracy- At least 1 year of customer support experience with an understanding of software as a service (SaaS)- Familiar with use of helpdesk/ticketing systems for customer inquiries (We use FreshDesk) Ability to compartmentalize customer situations and handle each with the assumption of positive intent Self-motivated, independent decision-maker- Thrives in being flexible, optimistic, and adaptable to change- A willingness to mentor and teach others.Benefits- 401(k) with company match.- Comprehensive health, dental, and vision insurance.- Paid Time Off (PTO).- Flexible scheduling options.Schedule:- Monday to Friday (flexible hours based on role).- Opportunity to work from home remote. (ref:updazz.com)

Payroll Type : Permanent